Step 1: Discovery
We interview municipal stakeholders to get a clear picture of the community, what is already available, and key players.
Your city has resources.
Make them accessible.
CommonReach is a community services directory built for municipalities to provide information about available services and providers.
Multiple accessible pathwaysSet up in daysTotal data privacy
Community services exist.
Residents just can't find them.
Most municipalities publish a PDF. Or a spreadsheet. Or a web page that hasn't been touched since 2019. The result is the same: residents don't use it, and staff answer the same questions over and over.
Invisible
Residents don't know what exists
Without outreach campaigns, solid recruitment, or word of mouth, populations are left underserved by providers who are doing their best to help.
Obsolete
Static lists become stale within months
Phone numbers change. Hours shift. Organizations close. Without active maintenance, directories are no longer trustworthy.
Inaccessible
Language, technology or fear blocks the way
All sorts of barriers stand in the way of people seeking help: confusing eligibility requirements, inconsistent language coverage, prohibitive cost and more.
A directory residents trust
Built for people seeking services and the folks working tirelessly to help them.
Multiple accessible pathways
Ask in plain words, search, browse, call, or text — in any language, at any time of day, from any device.
Guided browsing
For those who don't know exactly what they need and are looking to see what is available and nearby.
Hours and contact, always current
We ensure that data is correct and current, even for providers who are mobile, seasonal, or whose services frequently change. Every listing carries its verification status, so residents can see what was checked and when.
Complete data privacy
We don't track, record, collect or own any sensitive data on cities or residents.
Robust provider discovery
CommonReach automatically finds relevant providers in and around your city, and can incorporate documents, spreadsheets, or webpages to make sure all trusted providers are included.
Filters residents actually need
Filter by location, age, language, insurances accepted, target populations, and more — so residents can find exactly what's available to them specifically.
What makes us special?
Our product is built with real people in mind, from the individual searching out services to the administrator tirelessly working to keep information relevant and trustworthy.
- Access in your language, we will adjust to you in real time.
- Information is constantly updated and improved through automated searches and phone calls.
- Browse in privacy. We store no cookies and strive toward trauma-informed language.
- Support available by text, WhatsApp, and a 24h phone line to meet folks where they are at.
Launched in days,
Constantly improving
Step 2: Generation “Ingestion”
We generate databases through automated and manual processes. We call it ingestion because we can take any type of document or record of local knowledge to improve this process.
Step 3: Data processing “Enrichment”
This is where we process and clean the data. This happens before we go live, but is also an ongoing process to make sure that the directory stays current and trustworthy.
Step 4: Launch
We embed the directory seamlessly on your city’s webpage. It comes with a 24/7 phone line, SMS and WhatsApp supported messaging.
Explore CommonReach
There are two ways to get a feel for what CommonReach can do for your community.
Try the demo
This is how CommonReach would look on your city's webpage. Browse real services, search by need, and get a feel for the resident experience.
Open the demoCall this number
+1 (978) 788-1096This number is a demo phone line. Call it to experience how CommonReach lets residents access services by voice — no app, no internet required, and a natural way in for residents who are blind or have low tech literacy.
A partnership, not a product.
What you bring
- Local knowledge about what matters most to your residents
- Information about local trusted service providers, and what they offer
- A commitment to residents and community based organizations
What we make together
- A resident-facing directory that can be accessed in any language, at any time, through any device
- An up-to-date registry of social services, community based organizations, and governmental agencies
- A commitment to build community connections and social resilience and adaptive capacity
What we bring
- Tools to find and categorize providers
- Automated flows to clean, sort, and tag data
- Software, phonelines, and servers to run it all
- A commitment to partner with you to maintain the highest quality experiences and services hosted on your page
Ready to see CommonReach for your city?
Book a 30-minute discovery. We'll show you the live demo, walk through how we'd build yours, and answer every question you have.
No sales pressure. No technical complexity. Just a conversation.